WHAT’S MY ORDER STATUS?
If you have a VERXE account, you can log in and view order status and tracking on the My Dashboard page under recent orders. If you checked out as a guest, you can email us at [email protected] and we’d be happy to provide you an update.
HOW DO I CANCEL MY ORDER?
Depending on the status of your order, we may not be able to cancel it. Please contact us immediately at [email protected] and we will help you the best we can. If we are unable to cancel your order, we can always walk you through our easy returns process.
I FORGOT TO ADD AN ITEM TO MY ORDER; CAN I MAKE A CHANGE BEFORE IT SHIPS?
Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.
THE STYLE/SIZE/COLOR I WANT IS OUT OF STOCK. WHEN WILL YOU BE RESTOCKING?
VERXE comes out with new collections each season. If something is out of stock, email us at [email protected] and we’d be happy to double check for you.
WHEN WILL I RECEIVE MY REFUND?
Please allow 3-5 days for us to process your returned merchandise after it has been received. We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.
I AM BETWEEN SIZES. WHAT SIZE DO YOU RECOMMEND?
Please refer to our Size Chart for general measurements. You can also reference our bra fit guide for additional information. If you still need assistance, please email or call us for any additional help.