Our returns policy at VERXE is that all products must be returned within 14 days of your purchase being delivered. If 30 days have gone by since your delivery, unfortunately we can’t offer you a return.
Due to fees incurred by our payment gateways it is also standard to charge an $8 fee on returns.
Please note we do not issue refunds on non-faulty items, only in-store credit once your return item is received back at our facility.
To be eligible for a store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging, some of our goods are non-returnable and are listed below under ‘Additional Non-Returnable Items’.
VERXE does not offer exchanges. If you require a replacement size, colour or alternative item(s), Your original order will be returned for a store credit and you are required to purchase it by placing a new order.
To be eligible for a return;
Items must be returned within 14 days of delivery
All original tags must remain attached
Item/s must be unworn, unwashed and returned in original condition
Return must include the returns form
Must not be damaged or altered in any way
Products must not smell or marked of perfume, deodorant, make-up or tan.
Specific goods are non-returnable and are listed below under ‘Additional Non-Returnable Items’.
ADDITIONAL NON-RETURNABLE ITEMS:
Downloadable software products (IP)
Water bottles, shakers or coffee cups
Underwear that does not have hygienic liner intact.
HOW TO COMPLETE YOUR RETURN
Please download our returns form here
To complete your return, we require the receipt and returns form to accompany the package back to VERXE. Please return your package to the following address that applies to you:
Australia & New Zealand Customers
All other countries (USA, UK, EUR, etc)
Please note that the goods are your responsibility until they are returned to VERXE and we will not issue a store credit on goods that are not received or are lost in transit.
The cost of shipping the goods back to VERXE will in no way be covered or refunded by VERXE.
Please do not send your purchase back to the manufacturer address.
THERE ARE CERTAIN SITUATIONS WHERE ONLY PARTIAL RETURNS ARE GRANTED:
Hard copy books with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Where are bundle is purchased of Ebooks/Programs and Equipment together with the equipment the only product available to be returned.
Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your in-store credit.
If you are approved, then your store credit will be processed and sent to you within 5 business days approximately.
Only regular priced items may be returned, unfortunately sale items cannot be returned.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, get in touch with us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit to the gift giver and they will find out about your return.